Recovering Data to a new computer

The computer must have a Windows operating system installed and access to the Internet. Download DataFort service software and install it on your new computer. Choose the recovery option from the menu supplied. You will require your user name, password and encryption key to recover data. If you have lost your password it is possible to get the information from DataFort provided you can verify ownership of the account. Encryption keys can only be recovered if you have chosen to lodge them on the backup servers.

Recovery to new computers on a new network

To restore directories over the new network, each computer must be supplied with the name from the original network. If this is not possible, data can be restored to the machine running the DataFort software and then copied to the new machine over the local network.

Engineer Assisted Recovery

For clients with a pressing need to recover data faster than this can be achieved using their Internet connection, your representative can provide Engineer Assisted Disaster Recovery. Call your representative for further details on booking and cost.

Recall full file list

Selecting ‘get file list’ returns the complete list of all files stored on the backup server. Directories can be telescoped to reveal individual files. Telescoping individual files will reveal each version available. Select the items to be returned locally. A window is presented giving the choice to return files to their original position or to the backup directory. If a file is returned to their original position and that file already exists, The Service will rename the local file and place the returned file in its place.

Search Tool

Enter drive letter, directory name or file name to return only those items. The tool is case sensitive. When the list of files is complete, click on the items to be returned to the computer and click on the ‘restore button.’ A window is presented giving you the choice to return files to their original position or to the Service directory. If a file is returned to its original position and that file already exists, The Service will rename the local file and place the returned file in its place.